Customer journey audit delivered for retail, travel, and hi-tech client
Customer journey audit delivered for retail, travel, and hi-tech client
Lister CJA helps manage online revenues over $400 million for blue chip clients
Lister CJA helps manage online revenues over $400 million for blue chip clients
CJA performed in commerce platforms Magento and BigCommerce
CJA performed in commerce platforms Magento and BigCommerce
CJA performed in content platforms Drupal and Liferay
CJA performed in content platforms Drupal and Liferay
150+ projects on content and e-commerce delivered
150+ projects on content and e-commerce delivered
Customer journey audit and recommendation

Lister has worked with brands to build great customer experiences. We work with our clients to build and expand their online presence. We conduct a strategy workshop with a focus on e-commerce readiness. This workshop covers CX journey audits, competition benchmarking, and recommendations.

E-commerce readiness involves three basic steps:

Step 1: Observe

Use data to understand our audience and their interaction. We use tools like Google AdWords, SEMrush, and first-party data to understand brands positioning viz-a-viz competition.

Step 2: Shape

Recommend changes to the customer journey and implement interactions for improved CX. The changes are implemented, and the impact is measured using perform A/B & MVT Tests.

Step 3: Perform

Continuously assess, benchmark strategies against the competition, track customer behavior, and reshape customer journeys.

Outcomes Delivered
Reduction of cart dropouts by 25%
Reduction of cart dropouts by 25%
Testimonial
VP IT, of an online language learning company

Lister has been a trusted partner of ours for over a decade because they are as fast and dynamic as we are.  They have grown with our business, reacted to changing technology demands, and have provided everything from thought leadership to technical experience in augmenting the needs of our business.

VP IT, of an online language learning company
Director e-commerce – A fortune 500 luxury retailer

“Lister Team, you’ve earned every bit of this. E-commerce industry knowledge, best in class solution offerings, knows the customer today and tomorrow, 24/7 resource availability – we gain time & efficiencies.

Director e-commerce – A fortune 500 luxury retailer
Director of an online evangelical prayer events organisation

Perfect, thank you Lister team. I appreciate all your efforts and initiatives!

Director of an online evangelical prayer events organisation
Director, E-commerce of one of the oldest and largest luxury jewellery brands

Thank you for the update and insights. The Jewellery Business greatly appreciates Lister.

Director, E-commerce of one of the oldest and largest luxury jewellery brands
VP, Web engineering of a leading education technology company

I have nothing but praise to you and your team.

Thanks for making this happen.

VP, Web engineering of a leading education technology company
VP, Web Strategy of a leading education technology company

"Fantastic effort all round! The business team is very excited for this new site. With your help, we will make it a tremendous success !"

VP, Web Strategy of a leading education technology company
Director e-commerce of one of the oldest and largest luxury jewellery brands in the US

“Great job, Team!!! We really appreciate your hard work, quality and timely completion. Thank you again. Great job.”

Director e-commerce of one of the oldest and largest luxury jewellery brands in the US
Head of Fulfillment and Customer Service Technology

“Thanks a million, team! When I look at the application and the raves from our Customer Service team leaders about the app, your team definitely comes to my mind. Truly great work.”

Head of Fulfillment and Customer Service Technology
Director e-commerce – A enterprise luxury jewellery brand

“Lister Team, you’ve earned every bit of this, e-commerce industry knowledge, best in class solution offerings, Knows the customer today and tomorrow, 24/7 resource availability – we gain time & efficiencies.

Director e-commerce – A enterprise luxury jewellery brand