Lister has delivered 2X audience engagement for retailers through its UX capabilities
Lister has delivered 2X audience engagement for retailers through its UX capabilities
Lister helps reduce click-to-action for a service and order management portal by 1/3rd
Lister helps reduce click-to-action for a service and order management portal by 1/3rd
UX/Usability audit

Lister helps deliver the best user experience on websites for our clients by optimising site experience and identifying opportunities to reduce friction through our user experience strategy.

  • We conduct an in-depth audit of the existing website design and document our findings. We also spot discrepancies that go against accessibility guidelines (WCAG) compliance.
  • We conduct live end-user interviews to identify user pain-points in the website navigation.
  • We conduct the competitor site analysis to align with the respective domain Industry standards.
  • We use web analytics data to spot the friction in the website navigation.
  • We provide the desired state UX strategy with the following deliverables
    •  Wireframing and prototyping
    • Copywriting
    • User testing
    • Usability testing
    • Art-Directed page designs
    • HTML development of approved designs
Outcomes Delivered
Improved call centre CSAT with user friendly navigation on customer order portal
Improved call centre CSAT with user friendly navigation on customer order portal
Removed friction in the website and offered best in class navigation experience to the user
Removed friction in the website and offered best-in-class navigation experience to the user
Testimonial
VP IT, of an online language learning company

Lister has been a trusted partner of ours for over a decade because they are as fast and dynamic as we are.  They have grown with our business, reacted to changing technology demands, and have provided everything from thought leadership to technical experience in augmenting the needs of our business.

VP IT, of an online language learning company
Director e-commerce – A fortune 500 luxury retailer

“Lister Team, you’ve earned every bit of this. E-commerce industry knowledge, best in class solution offerings, knows the customer today and tomorrow, 24/7 resource availability – we gain time & efficiencies.

Director e-commerce – A fortune 500 luxury retailer
Director of an online evangelical prayer events organisation

Perfect, thank you Lister team. I appreciate all your efforts and initiatives!

Director of an online evangelical prayer events organisation
Director, E-commerce of one of the oldest and largest luxury jewellery brands

Thank you for the update and insights. The Jewellery Business greatly appreciates Lister.

Director, E-commerce of one of the oldest and largest luxury jewellery brands
VP, Web engineering of a leading education technology company

I have nothing but praise to you and your team.

Thanks for making this happen.

VP, Web engineering of a leading education technology company
VP, Web Strategy of a leading education technology company

"Fantastic effort all round! The business team is very excited for this new site. With your help, we will make it a tremendous success !"

VP, Web Strategy of a leading education technology company
Director e-commerce of one of the oldest and largest luxury jewellery brands in the US

“Great job, Team!!! We really appreciate your hard work, quality and timely completion. Thank you again. Great job.”

Director e-commerce of one of the oldest and largest luxury jewellery brands in the US
Head of Fulfillment and Customer Service Technology

“Thanks a million, team! When I look at the application and the raves from our Customer Service team leaders about the app, your team definitely comes to my mind. Truly great work.”

Head of Fulfillment and Customer Service Technology
Director e-commerce – A enterprise luxury jewellery brand

“Lister Team, you’ve earned every bit of this, e-commerce industry knowledge, best in class solution offerings, Knows the customer today and tomorrow, 24/7 resource availability – we gain time & efficiencies.

Director e-commerce – A enterprise luxury jewellery brand