Lister has over 15000 hrs of e-commerce services experience
Lister has over 15000 hrs of e-commerce services experience
Lister has successfully delivered more than 15 e-commerce projects globally
Lister has successfully delivered more than 15 e-commerce projects globally
Lister has more than 80 technology-agnostic e-commerce and content engineers
Lister has more than 80 technology-agnostic e-commerce and content engineers
E-commerce services

Lister's e-commerce development experts can help provide end-end fully managed e-commerce solutions. Our e-commerce services and e-commerce solutions enable you to sell directly to your consumers around the world through your brand store and marketplaces.

We provide the following services:

  • Website optimisation: Lister has redesigned the catalogue and checkout experience for its customers, improving customer experience and increasing lift
  • Website engagement: We have improved website engagement using A/B and multivariate testing, and personalisation
  • Improved product findability: We have used algorithms for sorting and featuring products based on meta-information from customer behaviour
  • Increased AOV’s: Through better promotion management, cross-sell/upsell capabilities, we increased AOV
  • Reduced abandons: By removing friction from the purchase process, we have reduced abandons
  • Order management: We have implemented an order management system for our retail customers
  • Digital product subscriptions: For managing digital product subscriptions integrated with ERP systems
  • Self-service customer portal: Designed and implemented a self-service customer portal for orders management, tracking, and processing refunds/replacements
  • Single-window system: We have combined order management and service capabilities in a single-window system for customer agents to which has helped reduce the TAT (turn around) time by half.
  • Peak season readiness: We help our customers plan and execute initiatives several months in advance so that the website and the checkout process work most efficiently for peak loads. We do this in 4 aspects
    • Planning and readiness: The team reviews current levels of preparedness and scaling needs
    • Stress testing: We stress test, based on sales projections from the business and learnings from the previous year
    •  Performance bottlenecks: We identify performance bottlenecks across the stack
    • Security patch review: Reviewing security patch and upgrades needed to keep the system immune
  • Monitoring:
    • Round-the-clock support offered during a holiday weekend like Black Friday and Cyber Monday.
    • Application monitoring configured to check the status of the orders, page loads, and system health regularly.
    • Set up multiple alerts like email notification, Slack notification, monitoring dashboard to alert service failure.
  • Lights on: Lister has helped companies in having zero downtime during their peak seasons (Black Friday and Cyber Monday)
  • Service scaling: Service Scaling, if required, is handled gracefully without impact on customer experience.
Outcomes Delivered
Improved web experience for an online jewellery company
Improved web experience for an online jewellery company
Lister redesigned the order management and service portal for a popular floral retailer and improved CSAT ratings by multi-fold.
Lister redesigned the order management and service portal for a popular floral retailer and improved CSAT ratings by multi-fold.
Improved page load timing resulted in a 124% increase in revenue, a 57% increase in orders, and 5% growth in traffic during peak season.
Improved page load timing resulted in a 124% increase in revenue, a 57% increase in orders, and 5% growth in traffic during peak season.
Blogs
Testimonial
Director, E-commerce, a leading luxury retailer in the USA

“Lister Team, you’ve earned every bit of this. E-commerce industry knowledge, best in class solution offerings, knows the customer today and tomorrow, 24/7 resource availability – we gain time & efficiencies.

Director, E-commerce, a leading luxury retailer in the USA
IT manager of an online language learning company

"Your team has helped position us for future growth."

IT manager of an online language learning company
Head of Fulfillment and Customer Service Technology for a leading floral retailer

"Thanks a million team! When I look at the application and the raves from our Customer Service team leaders about the app, your team definitely comes to my mind. Truly great work."

Head of Fulfillment and Customer Service Technology for a leading floral retailer
Director, E-commerce of one of the oldest and largest luxury jewellery brands in the US

Got Appreciation from the customer for maintaining the 5-times ROAS for the campaign spend during 2020.

Director, E-commerce of one of the oldest and largest luxury jewellery brands in the US
Lenovo

Lister has helped optimize and standardize processes, implemented best practices and progressively automated our marketing campaigns. Thanks to their efforts and initiatives, we have been able to shift focus from managing campaign execution to driving campaign effectiveness.

VP/GM Global- Ecommerce