Lister's e-commerce development experts can help provide end-end fully managed e-commerce solutions. Our e-commerce services and e-commerce solutions enable you to sell directly to your consumers around the world through your brand store and marketplaces.
We provide the following services:
- Website optimisation: Lister has redesigned the catalogue and checkout experience for its customers, improving customer experience and increasing lift
- Website engagement: We have improved website engagement using A/B and multivariate testing, and personalisation
- Improved product findability: We have used algorithms for sorting and featuring products based on meta-information from customer behaviour
- Increased AOV’s: Through better promotion management, cross-sell/upsell capabilities, we increased AOV
- Reduced abandons: By removing friction from the purchase process, we have reduced abandons
- Order management: We have implemented an order management system for our retail customers
- Digital product subscriptions: For managing digital product subscriptions integrated with ERP systems
- Self-service customer portal: Designed and implemented a self-service customer portal for orders management, tracking, and processing refunds/replacements
- Single-window system: We have combined order management and service capabilities in a single-window system for customer agents to which has helped reduce the TAT (turn around) time by half.
- Peak season readiness: We help our customers plan and execute initiatives several months in advance so that the website and the checkout process work most efficiently for peak loads. We do this in 4 aspects
- Planning and readiness: The team reviews current levels of preparedness and scaling needs
- Stress testing: We stress test, based on sales projections from the business and learnings from the previous year
- Performance bottlenecks: We identify performance bottlenecks across the stack
- Security patch review: Reviewing security patch and upgrades needed to keep the system immune
- Monitoring:
- Round-the-clock support offered during a holiday weekend like Black Friday and Cyber Monday.
- Application monitoring configured to check the status of the orders, page loads, and system health regularly.
- Set up multiple alerts like email notification, Slack notification, monitoring dashboard to alert service failure.
- Lights on: Lister has helped companies in having zero downtime during their peak seasons (Black Friday and Cyber Monday)
- Service scaling: Service Scaling, if required, is handled gracefully without impact on customer experience.