Industries
Industries
Communication

Overview

Lister has over the years worked with clients in the business of communications, including TELCO’s, internet conferencing solution providers and providers of broadband services.

Industry experience

Our team has delivered several projects across different industry segments and these include

Field service and broadband installation solution:

A leading telecom and broadband services provider in Mauritius, who were using Salesforce, wanted a solution to manage installations. They also needed to validate if the customer location was viable for providing such services. The solution involved:

  • Validation process for viability of installation of broadband
  • Estimation of installation costs and quote creation
  • Field installation management post order confirmation
  • Asset tracking and management
  • Field service management

Partner portal for a conferencing solutions provider:

 We built a Salesforce community partner and reseller portal framework, empowering their partners and partner resellers to manage the sales process and quote generation for their customers. The framework made it easy to replicate and build custom branded portals for each of their partners, enabling their partners to manage their own resellers. The time to build and launch custom portals was reduced to four weeks, which made it easy for the company to sign up new partners and get them up and running very quickly.

Opportunity to Order Fulfilment flow: A leading TELCO in India had challenges with process and managing order fulfilment flow. There were many legacy customisations done over time on their Salesforce instance, leading to complexity of the flow and causing several errors. Additionally, changes to the process were difficult to make and were very time consuming.

Lister team analysed their Salesforce org and processes, producing a solution to simplify the process and refactor the legacy code. This was a complex exercise but resulted in resolving all the challenges faced by the client.

Testimonial
Director of Digital Commerce of a leading US-based airline.

"We see a great opportunity to align our digital marketing towards programs that are truly centered on what our customers are asking for.”

Director of Digital Commerce of a leading US-based airline.
Mithun Sacheti (CEO & Founder, Caratlane)

“I don't think that I imagined it to deliver any more than it has actually delivered. It is as perfect as I imagined in this phase of development. Ability for any different site to deliver any number of diamonds by the business rules configured on it will ease the work and it is quite phenomenal.”

Mithun Sacheti (CEO & Founder, Caratlane)
Manager - Project Management Office – Leading BFSI company

Many thanks to both you and Aditya for your support in getting us to this point. The project team owes both of you a big debt of gratitude for all your help, especially these last 2-3 weeks.

Manager - Project Management Office – Leading BFSI company
Manager - Project Management Office – Leading BFSI company

Many thanks to the team for the support in getting us to this point. We owe a big debt of gratitude for all your help especially these last few weeks.

Manager - Project Management Office – Leading BFSI company
COO, Auto parts retailer

“I wanted to let you know that we have a launched the website. Both mobile and desktop sites are up and running, and the site does look and perform great thus far.”

COO, Auto parts retailer
CRM Manager

Lister team has been working with Edmunds for two and a half years. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

CRM Manager
CEO, a FinTech company

Lister is a great Salesforce partner to work with. They bring outstanding capabilities to the table and have done a fantastic job in helping us revamp our processes and clean up Salesforce.

CEO, a FinTech company
Technical Manager, Edmunds Inc

"Thank you, Lister team, for successfully completing the release in a timely, coordinated manner. It was good to see the thoroughness and teamwork involved in executing the release plan."

Technical Manager, Edmunds Inc
AVP, Business Applications of a leading communications software company

"Lister did a great job in launching Partner Community project that was complex to roll out to thousands of partner communities which led to a spike in our revenue pipeline. Lister team has the best of technical talent who understand our business requirements well and come up with innovative, scalable design solutions to ensure the highest level of quality is met during rollout.

AVP, Business Applications of a leading communications software company
IT Director, A leading online learning company, USA.

"Lister did a terrific job at identifying, troubleshooting and fixing problems from the time we implemented Salesforce. All my original apprehensions about how quickly they'd be able to take over custom code and configurations and start to make an impact have been put to rest.

IT Director, A leading online learning company, USA.
IT Director of a US-based enterprise cloud data provider

"We were impressed by Lister with their speed of ramp-up and taking over the project from the earlier vendor. I see a good start by looking at your data on the performance of the teams, and we expect you to maintain this performance going forward"

IT Director of a US-based enterprise cloud data provider
Program Manager ,CRM Project

"Your delivery team has shown great commitment in delivering the agreed outputs. The passion of supporting our team and the users are also quite evident, most of the time, even going beyond what was required from their responsibility."

Program Manager ,CRM Project