Experience in preparing scope documents and negotiating contract terms with prospects.
Experience in creating impactful presentations that articulate customer experience values in B2C and B2B space
Excellent understanding of the marketing, Content & commerce, sales & service cloud ecosystem.
In-depth understanding of functionalities for solutions such as Campaign Management, Web Analytics, Web Personalization, Spend (search, social, display) Optimization, Social, CRM, digital transformation projects.
Role Description :
This is a unique role that combines traditional strategic Account Management and Pre-sales. You will own and manage revenue and satisfaction of some of Lister’s prestigious major accounts delivering cutting edge digital customer experience management applications and solutions. You will also play a partner relationship role, engage with one or more of Lister’s partners and win new accounts through collaborating with their sales and solution architecture teams. Success in this role will uniquely place you for business management roles in technology companies.
What can you expect?
A chance to work with the top executives of fortune 500 organizations
You will be empowered to create strategies and execute them to achieve targets
Work with sales, customer success and pre-sales teams of some of the biggest enterprise SaaS platforms (Oracle, Braze, BigCommerce)
Provide solution consulting to top brands in the world and guide them on the latest digital marketing trends
Travel across the US and speak on behalf of Lister to customers, partner and prospects in CX events and seminars. Train the sales and pre-sales teams of the SaaS platform providers.
Build a strong understanding of Customer business, their pain points/gains to be achieved and align Lister offerings and its capabilities to create customer success.
Quickly identify the business, operational, transformational challenges of the prospect and customer to provide solution recommendations
Grow business by building on strong network connections to acquire new accounts and expand existing ones.
Lead opportunity development including identifying new buyers in the account, opportunity qualification, win strategy/pitch development and execution, deal sizing and contract closure
Work with marketing cloud / commerce Channel partners and grow the channel business
Fill the gap between business and functional requirements from the customer.
Information Security and Data Privacy responsibilities :
Ensure any sensitive information of the project/organisation stays protected as per the guidelines of General Data Protection Regulation (GDPR) and report any breach, vulnerability or threat to the respective Data Protection Officer (DPO) without delay.
Ensure all data of the customer/organisation processed must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests.
Adherence to GDPR and ISMS standards to value privacy at every level