Lister's integration of cloud chatbot solutions has helped retailers reduce cart abandons by 15%
Lister's integration of cloud chatbot solutions has helped retailers reduce cart abandons by 15%
Chatbots​

Lister implemented cloud chatbot solutions from Azure, Salesforce & AWS for retail clients to offer a user-friendly shopping experience by offering features like guided purchase, product recommendations and product inquiries. For many education technology clients, we have provided easy access to their in-house services through multiple social channels. This move resulted in better user interaction with their products.

Features

  • Easily configurable chat conversation flows
  • Flexible integration with backend systems through REST API
  • Native language processing
  • Handoff with context to service agents
  • Deployable in multiple social platforms
  • Analytics on user behaviours

Deployment

We have deployed chatbots for four major retail brands that cover the following capabilities

  • FAQ bot
  • Guided purchase to locate the product faster
  • Checkout support with promotion capabilities
  • Post-purchase support for order tracking and order management
  • Omnichannel routing
  • Find customer from the pre-chat form for service complaints
  • Identify intent from a pre-chat form for service agents

 

Testimonial
Engineering Manager of an enterprise nutraceutical company

Lister team did all the Highjump WMS work, so they are to be commended for a job well done. We appreciate the team's hard work and enthusiasm for getting things done.

Engineering Manager of an enterprise nutraceutical company