Connect your community users with Salesforce, seamlessly, without expensive Salesforce licenses
Connect your community users with Salesforce, seamlessly, without expensive Salesforce licenses
Seamless and automated transfer of cases and solutions between Salesforce and community Platform
Seamless and automated transfer of cases and solutions between Salesforce and community Platform
Community connector

The client was looking to specialise in building connectors between Salesforce and community platforms. Some of communities they wanted to build connectors with included Jive and Lithium.

Solution

Our team worked on design, architecture and development of apps that enabled seamless integration between these platforms and Salesforce.

The community connector functionality included:

  • Logging and tracking of cases from community platform into Salesforce
  • Allow escalation of discussions in a community to a case
  • Allow search of solutions and FAQ’s
  • Enable solutions in community to be added to Salesforce KB
Outcomes Delivered
Testimonial
Head of Professional Services ISV Partner in Australia

As a Salesforce ISV partner, we have been happily working in partnership with Lister for 6+ years. Due to a local technical skill shortage in Australia, it was important for the success of our business that we found an offshore partner.

Lister has done an incredible job at adapting to our needs and the often-complex requirements set out by our customers.

Head of Professional Services ISV Partner in Australia
Product Owner, Payroll

“AND guess what? The Australian Taxation Office gave us the tick of approval this afternoon for being Single Touch Payroll compliant. Guy and I had tears in our eyes when we got the phone call. Fabulous work, everyone!

Product Owner, Payroll
Program Manager CRM of a global building materials company

Your delivery team has shown great commitment in delivering the agreed outputs. The passion of supporting our team and the users are also quite evident, most of the time, even going beyond what was required from their responsibility

Program Manager CRM of a global building materials company
Head IT – HVAC Services Company

I have worked with Lister for the past 4+ years, and can only say good things about my experience of working with their CRM team. They have provided our organization with the development support that we needed on a number of Salesforce and mobile (iOS) projects. They are very responsive and deliver quality work, on time. Looking forward to continue working with them in the future.

Head IT – HVAC Services Company