Production support

We have a production support team providing a timely response and resolution, within the agreed SLA, triaging the incidents raised by Salesforce users before it impacts them.

What We Do in Production Support

We offer immediate engagement to business users via the incident management process.
A helpdesk team provides basic first level user support, including training, documenting, FAQs, and more.
Tickets that need analysis to be sent to the team handling production support.
A support team will analyze tickets and incidents based on their severity; they will also handle bug fixes, configuration changes and minor change requests.
Any support ticket that needs development or an enhancement will be considered as a project and change request and will be routed to the team that handles development support.
Lister can help set up the entire process, tools, set-up measures and metrics to track against SLA’s. We also offer continuous improvement as part of our services by creating KBs, SOPs and automating or simplifying the handling of regular tickets.

Testimonial

Lister team has been working with Edmunds for two and half years. Lister team specializes in salesforce. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

Project Manager Leading Auto Internet company

“We have worked with multiple Developers and SF Admins of the Lister group over the course of 3 years on multiple SFDC implementations and have always had very positive experiences.

GTM Stack Director, Tricentis

"Lister did a terrific job at identifying, troubleshooting and fixing problems from the time we implemented Salesforce. All my original apprehensions about how quickly they'd be able to take over custom code and configurations and start to make an impact have been put to rest.

IT Director, A leading online learning company, USA.

“Lister did a great job in launching a partner community project that was complex to roll out to thousands of partner communities, which led to a spike in our revenue pipeline. Lister team has the best of technical talent who understand our business requirements well and come up with innovative, scalable design solutions to ensure the highest level of quality is met during rollout.

AVP, Business Applications, Leading Communications Software company

“Hi team, huge thanks to each one of you for your commitment and hard work. I really appreciate all your efforts in this and keeping sane during tough times.”

Executive Director, Edmunds Inc.

“Over these years, I have learnt to rely heavily on Lister for a lot many things that made our CoEs and South East Asia Countries successful. You have always wholeheartedly supported me at all times…, I would like to take a pause and Thank You for the countless things you have done for my company and me.”

Head IT, A Leading Eyecare company based at APAC

“We were impressed by Lister with their speed of ramp-up and taking over the project from the earlier vendor. I see a good start by looking at your data on the performance of the teams, and we expect you to maintain this performance going forward.”

IT Director, Enterprise Cloud Data Provider, USA