Holcim SAP integration

Background

The client is a leading building material and aggregate manufacturer with global presence. The client’s current customer operation is spread across 70 countries serviced by close to 80000 employees. Salesforce was implemented for their sales, marketing, and service team. The primary objective of the implementation is to provide complete customer information to the Field sales/service team to empower and enable effectiveness.

To meet the above objective, the customer and transaction data maintained in SAP had to be integrated with Salesforce.

Challenges

The Field Sales team had limited information available to interact effectively with the dealers and distributors in terms of

Material stock availability
Status of orders and dispatches
Status of credit and overdue invoices
Status of schemes and discounts
Information on dealer performance

There was a need to ensure sync between SAP and Salesforce in terms of Account information, and master data related to territories and regions which could change from time to time.

Solution

Lister team worked with the client SAP team to integrate the complex data model in SAP into salesforce through a complex integration program, involving data transfer from SAP and transformation & insert updates into Salesforce objects.
Due to the high volume of transactional data and storage limitations, the solution had built in configurable parameters to limit data to certain pre-defined periods and override existing data to minimise consumption of storage
For transactional information-- like status of orders and dispatches--we enabled real time data to be pushed to a page in Salesforce, on demand, without storing the data.
Rich charts and dashboards were created to enable the field sales team to see snapshot of information easily.

Outcomes

Easy availability of information drove adoption by sales team; we were able to get over 95% adoption within 3 months from go-live for over 1500 users
Dealer satisfaction improved due to the ability of Sales to team to provide accurate and quick responses to their queries and needs
There was positive impact on sales due to visibility of stocks and status of dispatches, enabling dealers to plan and order more predictably

Testimonial

Lister team has been working with Edmunds for two and a half years. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

CRM Manager

Lister is a great Salesforce partner to work with. They bring outstanding capabilities to the table and have done a fantastic job in helping us revamp our processes and clean up Salesforce.

CEO of a FinTech company

The team is fantastic in how they take ownership and deliver projects at great speed. We are getting things done so much faster than we ever did!

AVP Business Applications of a US-based communications company

“This is something that has really benefitted my organization. My users have adopted Salesforce.com easily and hats off to the Lister team for the way it has been designed!”

Head – IT / Institutional Sales of a leading backup power company in India

Your delivery team has shown great commitment in delivering the agreed outputs. The passion of supporting our team and the users are also quite evident, most of the time, even going beyond what was required from their responsibility

Program Manager CRM Project of a global building materials company

“It was the fastest integration we had seen with our API. Lister did a great job understanding the architecture design, asking well thought out questions and dealing directly with the team at KeyPay throughout the project.”

Partner in Australia

I wanted to bring this important engagement to your attention as a means to recognize one of our partners, followed by a piece of recommendation.

Deepanker Dua | Sales Manager, India | Salesforce.com |

Program Manager of a global building materials company

Over these years, I have learnt to rely heavily on you for a lot many things that made our CoEs and South East Asia Countries successful. You have always wholeheartedly supported me at all times. I would like to take a pause and Thank You for the countless things you have done for my company and me.

Head IT APAC of a global vision care company

Lister team has been working with us for two and a half years. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

CRM Manager - Internet Automobile Business

Lister Technologies is having Salesforce experts for delivering solutions. The solutions are thought through completely before development and built with the scope of scalability, which is a mandate for any future requirement to be developed to support business for the on-time market. Lister is capable of taking any technical requirement and provide solutions in the agreed timeline.

CIO of a leisure and hospitality company

Excellent job overall! It has been a long few month. When we planned for the end of August go-live, the initial feedback was that it was not achievable. I'm pleased we got Informatics users successfully migrated to Salesforce before end of August.

Sr. Manager IT of an US-based life sciences and environmental company

I have worked with Lister for the past 4+ years, and can only say good things about my experience of working with their CRM team. They have provided our organization with the development support that we needed on a number of Salesforce and mobile (iOS) projects. They are very responsive and deliver quality work on time. Looking forward to continuing working with them in the future.

Head IT of an HVAC services company