We help our customers succeed with Salesforce by ensuring that we align Salesforce with vital organisational objectives, cross-functional processes, and data sources when we implement it. Our implementation principles revolve around ease of adoption, faster decision-making with insights and empowerment of employees to deliver the best customer experiences. Most importantly, we not only look at the current needs but keep the future in mind, ensuring Salesforce remains scalable and flexible over time.
With the in-depth knowledge and experience of our solution architects and certified Salesforce developers, we deliver Salesforce Marketing, Sales, and Service Cloud to help our customers acquire, serve, delight, and keep customers. Passion for customer success is deeply embedded in our DNA.
Whether you are new to Salesforce or are already using it, we can help you re-engineer, migrate or implement Salesforce from scratch, helping you achieve the desired outcomes. Customer success services are built into our implementation proposals; we stay engaged with you for a year after you go live!
We help you leverage the power of Salesforce Sales Cloud to enable your employees to sell better and faster. Our Salesforce Sales Cloud implementation services and the post-go-live customer success program ensures the successful adoption by your sales team.
Our implementation of Salesforce Marketing Cloud helps you automate and manage interactions in a single place, effortlessly, all through the pre, during and post-acquisition stages. We help you define your customer segments, personas and personalise your customer journeys as they move from awareness to purchase. We work with your team to define meaningful lead scoring algorithms and continuously review and improve processes and algorithms to drive better marketing ROI.
Our experienced Service cloud consultants focus on designing Service Cloud to elevate the customer experience, reduce service costs through productivity improvements, and call deflections. Whether it is improving case management and SLA tracking, creating an adequate knowledge base access, building robust and engaged customer community portals, or integrating CTI, our expert consultants will help optimize Salesforce for maximum benefit.
Migrations from legacy CRM to Salesforce
No matter which legacy or SaaS CRM system you are using, our team of Salesforce certified experts helps you seamlessly migrate to Salesforce Cloud. With an in-depth knowledge of cross-system data structures and processes, our experts help your organization migrate to Salesforce with process mapping, data migration, lean governance, and high adoption.
Org Merge and Split
On your journey of continued growth, there may be merger and acquisition activities, and there could be a need to merge or demerge Salesforce instances. Based on your business structure and requirements, we help you move from many to a single instance or from a single instance to multiple instances, effortlessly and quickly, while ensuring minimal disruption to business and data integrity. Our depth of experience has helped us refine approach and processes and define our own best practices.