Learn how we automated room inventory management and pricing decisions for a leisure and hospitality company.
Learn how we automated room inventory management and pricing decisions for a leisure and hospitality company.
Background

A leading hospitality and time share holiday company runs close to 50 resorts across India. The client, which has been using Salesforce for many years, has been undergoing a large business transformation program. Over time, their Salesforce instance was customised to handle a lot of functionality beyond sales and service. As a result, their Salesforce org was overly complex with a lot of legacy code. It was also nearly hitting all the governor limits imposed by Salesforce. Lister was brought in as a vendor for the client about 4 years ago’; we have become their primary vendor since then.

Challenges
  •  Availability and pricing of rooms, across different channels, to meet the dynamic pricing needs and varying demands was getting too difficult to manage manually
  • The reliance on manual processes and manual data uploads related to room bookings, room inventory was leading to delays in information availability. This, in turn, affected the speed of response to customer inquiries and lost revenue.
  • Differences in data model between the hotel management system and Salesforce lead to a mismatch in room inventory and booking/cancellation information
Solution

We created a system to automate inventory management and bookings

  • The booking team was provided functionality to define rules for bookings and pricing
  • Inventory across all their resorts was integrated with Salesforce to provide real-time information on availability.
  • We created an automated price engine that allows the client’s team to configure rules for price variations based on changes in demands and seasonality factors
  • API’s were enabled to publish price dynamically on their website, based on rules defined
Outcome
  •  Availability and price information improve conversions and bookings
  •  Automation saved hundreds of person-hours every month
  •  Management was enabled with better insights and decision-making capabilities, making it easier to tweak the rules and pricing for increased profitability
Testimonial
CRM Manager

Lister team has been working with Edmunds for two and a half years. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

CRM Manager
CEO of a FinTech company

Lister is a great Salesforce partner to work with. They bring outstanding capabilities to the table and have done a fantastic job in helping us revamp our processes and clean up Salesforce.

 

CEO of a FinTech company
AVP Business Applications of a US-based communications company

The team is fantastic in how they take ownership and deliver projects at great speed. We are getting things done so much faster than we ever did!

 

AVP Business Applications of a US-based communications company
Head – IT / Institutional Sales of a leading backup power company in India

“This is something that has really benefitted my organization. My users have adopted Salesforce.com easily and hats off to the Lister team for the way it has been designed!”

 

Head – IT / Institutional Sales of a leading backup power company in India
Program Manager CRM Project of a global building materials company

Your delivery team has shown great commitment in delivering the agreed outputs. The passion of supporting our team and the users are also quite evident, most of the time, even going beyond what was required from their responsibility

 

Program Manager CRM Project of a global building materials company
Partner in Australia

“It was the fastest integration we had seen with our API. Lister did a great job understanding the architecture design, asking well thought out questions and dealing directly with the team at KeyPay throughout the project.”

 

Partner in Australia
Deepanker Dua | Sales Manager, India | Salesforce.com |

I wanted to bring this important engagement to your attention as a means to recognize one of our partners, followed by a piece of recommendation.

Deepanker Dua | Sales Manager, India | Salesforce.com |
Program Manager of a global building materials company

Your delivery team has shown great commitment in delivering the agreed outputs. The passion of supporting our team and the users are also quite evident, most of the time, even going beyond what was required from their responsibility.”

 

Program Manager of a global building materials company
Head IT APAC of a global vision care company

Over these years, I have learnt to rely heavily on you for a lot many things that made our CoEs and South East Asia Countries successful. You have always wholeheartedly supported me at all times. I would like to take a pause and Thank You for the countless things you have done for my company and me.

 

Head IT APAC of a global vision care company
CRM Manager - Internet Automobile Business

Lister team has been working with us for two and a half years. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

CRM Manager - Internet Automobile Business
CIO of a leisure and hospitality company

Lister Technologies is having Salesforce experts for delivering solutions. The solutions are thought through completely before development and built with the scope of scalability, which is a mandate for any future requirement to be developed to support business for the on-time market. Lister is capable of taking any technical requirement and provide solutions in the agreed timeline.

CIO of a leisure and hospitality company
Sr. Manager IT of an US-based life sciences and environmental company

Excellent job overall! It has been a long few month. When we planned for the end of August go-live, the initial feedback was that it was not achievable. I'm pleased we got Informatics users successfully migrated to Salesforce before end of August.

Sr. Manager IT of an US-based life sciences and environmental company
Head IT of an HVAC services company

I have worked with Lister for the past 4+ years, and can only say good things about my experience of working with their CRM team. They have provided our organization with the development support that we needed on a number of Salesforce and mobile (iOS) projects. They are very responsive and deliver quality work on time. Looking forward to continuing working with them in the future.

Head IT of an HVAC services company