Learn how we simplified order capture for field sales despite having tens of thousands of SKU’s
Learn how we simplified order capture for field sales despite having tens of thousands of SKU’s
Field sales order capture

The client is a world-leading manufacturer of eye health products, including lenses, pharmaceuticals, and eye surgery products. The company produces a wide range of products and SKU’s, continuously launching new products and variants. There was need to empower field sales teams, enabling them to take orders from dealers and outlets, simply and accurately.

Challenges

  • Field sales teams found it hard to take orders due to the substantial number of SKU’s. This hampered their ability to select the right SKU easily
  • It was important to accurately capture the variations needed in terms of power, cylindricity and other parameters
  • Information availability on stocks was hard to find
  • The ability to track status of orders did not exist for the field sales team

Solution

  •  Lister team designed and developed an iPad app, which would synchronize its data with their legacy applications. This gave them access to real-time information on stocks and SKU masters
  • A creative and unorthodox UI was developed for easier ordering and to generate dynamic SKUs.
  • The app was configurable for each salesperson
  • Data was backed up; this enabled easy switching between devices
  • Multi-language support was enabled
  • It was now possible to scan product cartons or brochures to find the right SKU

Field order captureField order capture

Outcomes

  • The app was convenient for users; they were delighted with the features
  • Accuracy and speed of order taking was enhanced significantly, making the field sales teams more-than-productive
  • The ability to sync with back end ordering systems removed order delays, with respect to capturing and processing
Outcomes Delivered
Testimonial
Technology Manager, One of the largest retailers in the US

“Your team has been overwhelmingly supportive of the efforts beyond expectations. It is great to work with a team that drives for nothing less than success. Thank you for this collaboration.”

Technology Manager, One of the largest retailers in the US
Technology Engineer

“Without all the hard work, from stories to wireframes to coding to QA, we would not have been able to deliver what we have. Thank you for all for your efforts and keep up the good work! “

 

Technology Engineer
Technology Manager

“your team has been overwhelmingly supportive of the efforts beyond expectations. It is great to work with a team that drives for nothing less than success. Thank you for this collaboration.”

- Technology Manager
Technology Director

“Very well done! Glad to see these great accomplishments by the teams and appreciate the efforts!!. ” 

It is great to see the progress of the team. Please tell the team that I continue to be impressed by their work. Well done! “

Technology Director