Problem

Our client is a leading global financial services company. The system that sent transactional emails, critical to our client's business, was inconsistent and incapable of handling large volume. Additionally, the absence of swift customer support to handle transaction email delivery complaints had led to considerable customer dissatisfaction.

Solution

Lister provided technology consulting to define platform architecture and create an archival system for channel events, specifically transactional emails. This system enabled the viewing of the status and content of emails sent to customers, enhancing overall customer service.

Outcome

• Improved customer satisfaction and customer complaints reduced by half.

• Lister’s solution handles over 50 million transaction emails per day.

• Integration with automatic failover mechanism ensured the high availability of the system.