95% adoption within 3 months across 1200 users
95% adoption within 3 months across 1200 users
Design best practices - global cement manufacturer

Background

The client is one of the largest producers of cement and aggregates, with over 70000 employees spread across the globe.

The client had acquired two of the largest cement companies in India, and as part of their plans to leverage technology for growth, decided to implement Salesforce for their customer-facing needs. These needs included sales, marketing, technical services and customer support.

Challenges

The company sold most of its products through an extensive dealer distributor network across the country. It planned to roll out a base template of Salesforce in India, and then use customised versions of the template for each APAC country. Some challenges the company wanted to address were:

  • Ability to standardise reporting across all countries to enable global reporting in a consistent manner
  • There were possibilities of merging of Salesforce orgs of all or some of APAC, and the client wanted Salesforce to be designed keeping that in mind.
  • There were chances of acquisitions and demergers, which they wanted to ensure could be handled smoothly

Solution

Lister team reviewed requirements across a few countries and defined common requirements and variants. Based on this, Lister built a base template for common functionality and laid down design governance guidelines for changes. We also established naming conventions for each country’s objects, fields and other metadata to enable separation of logic in case of mergers or split of orgs.

Outcomes

  • The approach enabled us to standardise rollouts to each country and handle this efficiently and quickly
  • We handled several mergers and demergers of Salesforce orgs due to organisational changes with ease.
  • The standardisation of the base solution and the ability to customise the application to local needs were built into the solution. This enabled great flexibility and reuse of functionality.
  • We also were able to ensure harmonisation of Salesforce orgs across all countries
Testimonial
VP IT, of an online language learning company

Lister has been a trusted partner of ours for over a decade because they are as fast and dynamic as we are.  They have grown with our business, reacted to changing technology demands, and have provided everything from thought leadership to technical experience in augmenting the needs of our business.

VP IT, of an online language learning company
Project Manager Leading Auto Internet company

Lister team has been working with Edmunds for two and half years. Lister team specializes in salesforce. We work as a partnership with them where we discuss the current issues, and they provide guidance and suggestions whenever needed.

Project Manager Leading Auto Internet company
Head IT, APAC of a leading global vision care company

We had a very fruitful collaboration with Lister on our Org refactoring Project. Lister's knowledge and experience on the various Salesforce products and also the Business expertise helped us to make the refactoring activity a very successful project.

 

Head IT Equipment Manufacturing Company
CIO – Hospitality and Leisure business

Lister Technologies is having Salesforce experts for delivering solutions. The solutions are thought through completely before development and built with scope of scalability which is mandate for any future requirement to be developed to support business for on-time market. Lister is capable of taking any technical requirement and provide solutions in the agreed timeline.

CIO – Hospitality and Leisure business
CIO Leisure and Hospitality Business

Lister Technologies is having Salesforce experts for delivering solutions. The solutions are thought through completely before development and built with the scope of scalability, which is the mandate for any future requirement to be developed to support business for the on-time market. Lister is capable of taking any technical requirement and providing solutions in the agreed timeline.

CIO Leisure and Hospitality Business
Head IT APAC Global Eyecare company

We have not experienced such a rapid implementation of a solution – rollout to 3 global regions in 12 weeks is nothing short of fantastic.

Head IT APAC Global Eyecare company
Program Manager APAC Global Eye Care company

I must say it is phenomenal progress we have seen in just last 4-6 weeks – from concept to delivery in 6 weeks seems like a new benchmark. I must also highlight, it has not come as luck to us, a lot of very long days and long weekends have gone into this, so the credit goes to the teams that are behind this, especially the Lister team in India.

Program Manager APAC Global Eye Care company